Welcome to the PUFS Terms & Conditions

These terms and conditions ("Terms") govern the use of services made available on or through https://pickurfacility.com and/or the PUFS Company mobile app (collectively, the "Platform", and together with the services made available on or through the Platform, the "Services").

These Terms also include our privacy policy, available at https://pickurfacility.com/Home/Privacy ("Privacy Policy"), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time ("Supplemental Terms"). The Privacy Policy and Supplemental Terms are integral to these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail.

The Terms constitute a binding and enforceable legal contract between PUFS ("we", "us", or "our") and you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users ("you" or "Customer").

By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind a such person to these Terms.

By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These terms expressly supersede any prior written agreements with you. Please do not use the Services if you do not agree to these Terms or comply with the requirements listed here.


(a) The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with our staff.

(b) A key part of the Services is PUFS' 's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilisation of the Services, or as a part of its promotional and marketing strategies.


(a) To avail of the Services, you will be required to create an account on the Platform ("Account"). For this account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.

(b) You warrant that all information furnished in connection with your account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.


Our Platform may contain features or services that allow users who have their account with us to post, upload, publish, display, transmit, or submit comments, feedback, suggestions or other content. We reserve the right to remove such content or cancel your registration if we determine that you have published inappropriate content or you are not an appropriate user respectively.


(a) You agree that we may collect and use your personal data in accordance with our Privacy Policy. The Privacy Policy is available at https://pickurfacility.com/Home/Privacy. It explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with staff or other third-party service providers. We may use information and data pertaining to your use of the Services for the provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our services and provision of beneficial schemes, new offers, and for experience enhancement.


(a) Our Platform permits you to request various services at your convenient time. We use reasonable efforts to enable you to find a Service Professional who can provide that service at the requested time. We will contact you to find an alternative time for your requested service.

(b) Once your booking is confirmed, you will receive a confirmation in-app or via email or sms. Bookings that are cancelled before confirmations will not be charged.


PUFS reserves the right to charge you for the different Services you may avail of and/or for any other facilities you may opt for, from time to time, on or via the Platform. You shall be required to pay Service Professionals the amount indicated at the time of booking as well as amounts towards (a) any additional services you may avail, (b) out-of-pocket expenses incurred by the Service Professional, and (c) expenses arising out of the purchase of goods required during the time of the service performed.


PUFS prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.


You represent and warrant that all information that you provide in relation to the Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail of the Services.

Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.


All rights, titles, and interests in and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited licence to use the Services in accordance with these Terms and our written instructions issued from time to time.


We reserve the right to restrict, deactivate, or terminate your access to our services or any portion thereof if you do not qualify under applicable law, cease to become a user of our services or violate or breach any community guidelines. You may terminate these terms anytime by reaching out to PUFS.


We make no warranty that the Services will meet your requirements or expectations. No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms. While PUFS provides accurate information about Services and Charges, pricing errors may occur from time to time.


You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys' fees), due to or arising out of your access to the Services, or use of the Services, violation of these Terms, or any violation of these Terms by any third party who may use your account.


Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by PUFS. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential and not disclose to anyone other than on a need-to-know basis or to legal advisors unless required by law. The arbitrator's decision shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.


You may contact our team with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below: admin@pickyourfacility.com. We shall ensure that your complaint is resolved within the timelines prescribed by applicable laws.


The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes.

You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.

We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause.

16.Refund & Cancellation

We have a third-party payment processor “RazorPay” to bill you through the selected mode of payment. All the payments will be subjected to terms & policies of such payments. We shall not be liable for any error of the payment processor.

In the event of unsuccessful payment, the money debited shall be credited in accordance with the terms of the payment processor.